For Items Ordered through the Volcanic Earth Shop of our website:


COVID-19 IMPACT – SHIPPING RESUMES ON INTERNATIONAL ORDERS!

We are pleased to report that we can now ship international orders again via Vanuatu Post to Near-Pacific Countries such as Australia. Shipping time is slightly longer being anywhere from 10-21 days from the date of posting.

1. We ship world wide. Online purchase orders are all sent via ordinary airmail through Vanuatu Post.

We are not responsible for any delay that occurs during Vanuatu Post shipping.

Items shipped with Vanuatu Post can be tracked after dispatch.

We will provide you with a tracking number when your items have been shipped.

2. All orders must be checked & lodged within 7 days of receipt & any claims, errors, or discrepancies must be reported immediately.

Processing Time: Orders will normally be processed within 24-48 hours (unless a weekend or public holiday).
Delivery Method: Orders are almost always sent by ordinary, international airmail through Vanuatu Post.
Delivery Time: Anywhere from 7 – 21 days, depending on where in the world the order is being sent.

We will email you a confirmation of your order when your order has been processed, along with your tracking number.

PAYMENT METHOD

1. All orders must be paid for prior to shipping.

2. We accept Visa Card, MasterCard, PayPal. We do not accept cheques.